Do You Recognize When Customers Leave You Before They Do?
Many people believe that the world after Covid will be different, but not for them. Maintaining a solid customer base is a key asset to enter a volatile period. But there are some headwinds to overcome:
Retaining customer is often weaker incentivized than acquiring new customers
Measuring the customer journey and LTV is much harder in B2B than in B2C
Sales is still considered people business and driven by sales reps
Retention and churn have often no KPIs and thus suffer senior executive attention
In some cases retention and churn cannot be measured directly
Why Customer Analytics Is Key!
In a recent McKinsey study about B2B sales, a major shift has been recognized in how B2B sales has been conducted. The massive reduction of in-person and field sales will not only cause a switch of channels but also lowers the barrier to entry for competitors. Analytics of your customer base dynamics may become key to your future profits.
Understand and Measure What Drives Retention/Churn
Retention is the metric that best correlates with profitability and product-market fit.
It’s cheaper to retain an existing customers than to acquire a new one. IconicC lets you measure retention/churn across channels, segments, products, baskets. This helps you target efforts to make sure new and long-term customers continue to drive value.
With IconicC, you can measure, understand, and increase retention and detect/avoid churn across the entire B2B customer life cycle.
Use data to reduce churn
Studies say churn rate is on average around 11% over all industries. And only what gets measured gets managed.
Which cohorts and behaviors correlate with retention? Which features drive repeat engagement? Which actions predict churn, and how can you address them?
IconicC gives you useful, actionable data, organized to increase retention and reduce churn.
Features
Customer Retention and Churn Metrics
Precise metrics from new buyer conversions to churn rates essentially define the lifetime value of customers.
Churn Analytics And Prediction
Let AI help to identify, predict and rank customers who are prone to leave.
Cohort Analytics And LTV Segmentation
Understanding cohorts is critical to quantify customer's long-term value contribution.
Automatic Alert System To Trigger CRM Action
Alerts are triggered based on customer scoring to help sales agents address the right customer with right action at the right time.
Turnkey Software-as-a-Service Model
The software is tailor-made to your use case and is supported continuously to manage change.
Data Integration Into Any Landscape
We integrate our solution on-premise and as cloud service able to deal with data volumes of any size.
We are keen to see our technology working for you. Our tool is currently in beta.
Just drop us a line or give us a ring.
Who we work with
